How to check the status of your Shopify store?

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To check the status of your Shopify store you typically want to ensure that your store is live, responsive, and functioning correctly from a customer’s perspective.

You might also be interested in the performance, security and any potential issues that could affect the user experience or your store’s operations.

This tutorial is designed to offer a blend of simplicity for day-to-day monitoring and advanced techniques suitable for a store owner like yourself.

There are 3 simple ways to check the status of your Shopify store.

All tools out there are nonsense tools and you should not rely on them since those tools rely on third-party sources and not on the original source which is Shopify.

Step 1: Basic Storefront Check

The first and most straightforward method to check if your Shopify store is operational is by visiting your store’s URL directly in a web browser.

Navigate to the Shopify subdomain for your store:

https://store-name.myshopify.com/

or

https://store-name.com/

This simple check can confirm whether your store is accessible to users around the world.

The storefront of a Shopify store.
The storefront of a Shopify store.

Step 2: Shopify Admin Dashboard

The Shopify Admin Dashboard is your control center for detailed insights about your store’s operational status.

Login inside the store.

Check this tutorial on how to login into your Shopify store if you do not know how to do it: How to login into your shopify store?

Here you can check if your admin dashboard is functional.

If all is good your page should look similar to this:

The admin dashboard of a Shopify store.
The admin dashboard of a Shopify store.

If you see a white page or an error message then it means that the admin is not working.

An error message like this one it means that your Shopify admin is not working and somewhere on the Shopify side something is broken:

500 error message on a Shopify admin dashboard.
500 error message on a Shopify admin dashboard.

An error like this one it means that something is not working with a page but the rest of the admin is working correctly:

404 error message on a Shopify admin dashboard.
404 error message on a Shopify admin dashboard.

Note that an error like the one in the image above can occur when you try to access a page that doesn’t exist anymore or never existed.

Step 3: Shopify status page

If the 2 steps above fail then this one will show you the issue and where the issue is.

Shopify provides a dedicated status page that reports any ongoing issues or maintenance that could affect your store.

This is a quick way to verify if any platform-wide issues are impacting your store’s operation.

Check the page here:  https://status.shopify.com/

The page looks like the one below.

Shopify overall status report

Let me explain for those that are not technical what everything means.

First is a green checkmark (marked with 1 in the image below). When that is listed all systems are working correctly.

“View recent events” (marked with 2 in the image below) will give you only the recent event that occurred in the last 24 hours.

Next you have listed the explanations (marked with 3 in the image below) for all issues in case they are listed on the list below them.

Admin (marked with 4 in the image below) this is the part of Shopify that contains the entire admin where you do your daily operations on the store as an administrator.

If any of the icons (marked with 3 in the image below) except the green checkmark is listed then there is an issue with this section of the platform and you need to wait until the green checkmark is back and you see the text “No known issues”.

Reports and Dashboards (marked with 5 in the image below) this is the part of Shopify that contains the Reports and Dashboard where you can check your store reports.

If any of the icons (marked with 3 in the image below) except the green checkmark is listed then there is an issue with this section of the platform and you need to wait until the green checkmark is back and you see the text “No known issues”.

API & Mobile (marked with 6 in the image below) this is the part of Shopify that contains the API with which all the Shopify apps, themes, headless stores and the mobile app are using.

If any of the icons (marked with 3 in the image below) except the green checkmark is listed then there is an issue with this part of the platform and you need to wait until the green checkmark is back and you see the text “No known issues”.

Support (marked with 7 in the image below) this is the part of Shopify that contains the support platform where you can get help with issues related to your store.

If any of the icons (marked with 3 in the image below) except the green checkmark is listed then there is an issue with this part of the platform and you need to wait until the green checkmark is back and you see the text “No known issues”.

Checkout  (marked with 8 in the image below) this is the checkout page and all processes related to checkout. If you have issues with the checkout process or the page itself you need to check this section of the status report.

If any of the icons (marked with 3 in the image below) except the green checkmark is listed then there is an issue with this part of the platform and you need to wait until the green checkmark is back and you see the text “No known issues”.

Storefront (marked with 9 in the image below) this is the front end part of your store where visitors can visit your store and make a purchase. If you have issues with this part you need to check this section of the status report.

If any of the icons (marked with 3 in the image below) except the green checkmark is listed then there is an issue with this part of the platform and you need to wait until the green checkmark is back and you see the text “No known issues”.

Third party services (marked with 10 in the image below) this are all the third-party services Shopify uses on the platform. There are many. For more details if you notice that something is not working and you are not sure, it is better to get in touch with Shopify support to clarify it.

If any of the icons (marked with 3 in the image below) except the green checkmark is listed then there is an issue with this part of the platform and you need to wait until the green checkmark is back and you see the text “No known issues”.

Point of sale (marked with 11 in the image below) this is the POS software. If you are using the Shopify POS for physical sales and you have issues with the software and communicating with the Shopify store check this section.

If any of the icons (marked with 3 in the image below) except the green checkmark is listed then there is an issue with this part of the platform and you need to wait until the green checkmark is back and you see the text “No known issues”.

Shopify official status page.
Shopify official status page.

At the bottom of the page (marked with 12 in the image above) you see a text in small print: “Some issues affecting a small percentage of stores may not be reflected here.”

This message means that sometimes there are issues that affect only your store or a very small number of stores and those issues will not be listed on the status page since they are isolated cases.

Shopify personalized status report

To check only issues related to your store you need to login inside your store either on this page or before visiting the page. See image below.

This will give you a personalized status report only for your store:

Shopify official status page login.
Shopify official status page login.

Once you are logged inside your store you can see your store name (marked with 1 in the image below) on the right side of the screen and the store link (marked with 2 in the image below).

If you have multiple stores like me you’ll be logged with the last store that you visited. To select another one click on the store name (marked with 1 in the image below) to open a drop-down with all your stores and select the one that you want to see the status report.

Explanations of the table are the same as above in the Shopify overall status report.

If you want to see the recent events click on the link (marked with 3 in the image below).

Shopify official status page user is logged.
Shopify official status page user is logged.

On this page you can see all recent events that happened in your store in the last 24 hours.

To make sure it’s the store that you want to check, see the store name URL (marked with 1 in the image below).

If there were any events in the last hours you can see them listed on this page if not you’ll see a message  (marked with 2 in the image below).

Shopify official status page for individual stores.
Shopify official status page for individual stores.

If you see issues in the Shopify status pages the only thing you can do is wait for their team to fix them. 

From my experience usually they move very fast and the issues are fixed in no time.

On the other hand if you still have issues and you do not see anything on the reports it means that you are the first to experience the issue so you should get in touch with support and report it.

They are quick to respond and also quick to fix the issues.

Conclusion

Regularly monitoring your Shopify store through these methods ensures that your site remains accessible, secure, and provides a good user experience.

By combining Shopify’s built-in tools with external performance and security checks, you’ll have a comprehensive overview of your store’s health.

This proactive approach helps in quickly identifying and resolving any potential issues, ensuring a smooth shopping experience for your customers.