FAQ page

Description

Our FAQ page solution is designed to help your customers find quick answers to their questions related to your store processes.

With a well-organized and user-friendly FAQ page, you can save time and resources that would otherwise be spent on handling repetitive customer queries.

Moreover, a clear and concise FAQ page can help increase customer satisfaction and boost sales by eliminating any confusion or doubts they may have about your store processes.

Our team of experts will work closely with you to understand your specific requirements and build a customized FAQ page that is easy to navigate, fast loading, and optimized for all devices.

Our solution allows for instant loading of FAQs without the need to reload the page if the user selects a different category of questions.

This ensures a seamless user experience and improves the overall performance of your online store.

Deliverables

Storefront

1. Seamless integration of custom FAQ page code into your Shopify store.
2. Navigation section with menu items added via translations for easy access to your FAQs.
3. 5 sections with up to 10 FAQ’s in each section (e.g., "Shipping & Tracking," "Returns & Exchanges," etc.).
4. Every FAQ section will contain up to 10 FAQs, clearly and accurately answering your customers' common queries.
5. QA (Quality Assurance) / Testing: Our team performs rigorous testing on your website to identify and fix any bugs that may arise during the development process. We guarantee to fix any bugs related to our integrated code, ensuring that your store functions smoothly and seamlessly.
6. Responsiveness testing: We perform extensive testing on various devices, including mobiles, tablets, notebooks, and desktops, to ensure that your website is fully responsive and optimized for any screen size.
7. Cross-browser compatibility testing: Our team conducts thorough testing on the latest versions of popular browsers such as Chrome, Safari, Firefox, and Edge, to ensure that your website functions optimally across all platforms.

Theme settings

1. FAQ navigation items via translations, making it easy for your customers to find the information they need.
2. 5 sections each containing 10 FAQ’s blocks.
3. Each FAQ block will contain an input field for the question and one textarea field for the answer, allowing for easy customization and updating of your FAQs.

Other customizations

If you require any additional customizations or theme options that are not included in the package, we offer an "Hourly" service that can be purchased separately.

Our team of experts will work closely with you to understand your requirements and provide you with a customized solution that meets your specific needs.

Warranty

We are committed to providing you with high-quality services and solutions.

As part of our commitment, we offer a 7-day support warranty for bug fixes.

Please refer to our FAQs for more information on the circumstances under which our support warranty for bug fixes is guaranteed.

Our team is always available to assist you with any questions or concerns you may have.

Changelog

Version 1.0.0

Initial release.

FAQ's

• 1. How do I exempt VAT?

  If you reside in an EU country, VAT applies to your purchase. To remove VAT from your checkout, you must be a registered company with a valid VAT number.

  Our system verifies both your VAT number and company with the EU VIES registry upon adding your VAT number. If your information doesn’t validate, the VAT fee will remain at checkout.

  Once we validate your company and VAT number, we’ll remove the VAT fee and generate an invoice in your company’s name, complete with company details and your valid VAT number.

• 2. Can I have an invoice issued in my company’s name?

  To have an invoice issued in your company’s name, please provide your company details, including the company name, VAT number (if applicable), and company address during checkout.

  We advise against providing personal address details, as they may result in an audit and potential fines from financial authorities, exceptions are made when your company address is the same with your personal address.

  Please ensure that you enter accurate invoice details during checkout.

• 3. What payment methods do you accept?

  At present, we accept credit and debit cards only. We currently accept Visa, Mastercard, and American Express.

• 4. Do you have a refund policy?

  Yes, we offer refunds if we haven’t started working on your project.

  Once work has commenced, we’ve invested time in your project and are unable to return it.

  Therefore, we recommend that you carefully read and understand the service you’re purchasing by reviewing the deliverables section.

• 5. Is there a cancellation fee?

  If you cancel your project before work begins, we’ll charge a cancellation fee of 25%. If we cancel the project, you’ll receive a full refund.

• 6. What happens if the project cannot be successfully completed?

  If for any reason we are unable to successfully complete the project, we will inform you of the situation.

  If we determine that the project is more complex and requires more time than originally estimated, we will provide you with a quote for the additional time and resources required.

  If you decide not to proceed with the project, we will issue a full refund.

• 7. When will the project begin?

  Once we receive payment, we will contact you within 2-24 hours on business days to commence work on your project. We advise placing your order as soon as possible to ensure a prompt start.

• 8. What is the estimated timeline for project completion?

  For integrated apps services, the turnaround time is usually 72 hours unless otherwise specified on the product page.

  However, smaller projects may be completed in 24 hours or less.

  The countdown for the completion time starts once we have access to your store and have finalized the project requirements.

  For larger projects, we will need to develop a plan before we can provide a completion timeframe.

• 9. Can changes be made once the project has started?

  We invest time and knowledge in your project and for that we need to be compensated.

  Unfortunately, we cannot accommodate any changes once the work on the project has begun.

  Small changes may be requested after the project has been completed, but complex changes will be subject to an hourly charge.

• 10. What is required from me during the project?

  We will require your availability for further clarifications, provision of necessary materials, and feedback within a reasonable time frame of 72 hours (3 days).

• 11. Can developers or agencies purchase your services?

  Yes, developers or agencies may purchase our services. However, we will not offer changes or revisions based on requests from your clients.

  In the event that your client contacts us, we will redirect them to you as you are the customer who has paid for our service.

  Additionally, we offer one revision for small changes after the project is completed, and any complex changes will incur additional charges.

  If your client wants to work directly with us, he needs to register a customer account with us and order the service that he needs. From that point your client becomes a customer of our store just like you.

• 12. Once the work is completed do I get a revision?

  Upon completion of the work, we provide one revision for minor changes.

  However, for more intricate modifications, additional time is required on our end to ensure that the work meets your specifications.

  In such instances, we reserve the right to charge an additional fee for the extra time spent. We will provide you with a detailed estimate for any complex changes requested and await your approval before proceeding.

  To avoid the need for extensive modifications and additional charges, we recommend that you familiarize yourself with our service deliverables and communicate your requirements clearly to us from the outset.

• 13. Can we arrange a video call?

  Yes, we can arrange a video call, but we will charge you for the time spent on the call. Time will be charged in hourly increments.

• 14. Do I need to provide my store username and password?

  No, you do not need to provide us with your store username and password.

  Instead, you can add us as collaborators to your store account, which will not count against your limited staff member quota.

  Once you provide us with your store address and PIN code (if applicable), we will send you a collaborator request, and you can then accept it to begin the project.

  You may also restrict our access to your store if desired.

  Please follow this tutorial on how to do that.

• 15. I have a small budget or I’m over budget. Do you offer a discount?

  We cannot offer discounts for small services due to the time required for execution. The only discount we offer is for subscribing to our newsletter, which is a one-time offer for a limited period.

  We price our services in a way that allows us to compensate for great talent while maintaining a small profit margin to sustain our business.

  Quality work is our priority over offering discounts and cheap prices.

  Good people do not work for cheap and this is why we can’t afford to work for cheap.

  We can negotiate a discount for projects bigger than $5000 or if you are a customer that ordered from us products or services more than $10.000.

  Beside the newsletter discount, these 2 options are the only way we can offer a discount.

• 16. Do you offer confidentiality? I do not want my client to know that you work on the project.

  We understand the importance of privacy and take it seriously.

  While we do not condone unethical practices, we believe in transparency and honesty with all parties involved.

  Regarding your request for confidentiality, we are happy to comply and keep your outsourcing tasks confidential upon request.

  However, we must remind you that if you have entered into a non-disclosure agreement with your client, it is your responsibility to abide by its terms, and we cannot be held liable for any disputes that may arise.

  Rest assured that we maintain strict confidentiality measures and safeguard all client information with the utmost care and discretion.

  If you have any further questions or concerns, please do not hesitate to reach out to us.

• 17. Can you migrate the changes to another theme if I change my mind?

  No, tasks are specifically ordered for one store and one theme.

  If you would like us to migrate the changes to another theme, it will be considered a new task and will require additional fees for our time.

• 18. How can I try your services before I purchase?

  We offer a discount for first-time clients who subscribe to our newsletter. This allows you to try our services at a reduced price before committing to a larger project.

• 19. Do you offer warranty support for integrated apps?

  Yes, we offer a 7-day support and bug fix warranty from the day that we complete the integration.

  Please note that this warranty is only valid if the task code we added to your store is not altered by you or your team.

  If we find that the code has been altered, we reserve the right to cancel your support warranty.

• 20. Do you offer warranty and support for big projects?

  For projects over $5000, we offer a 14-day support and bug fix warranty, and for projects over $10,000, we offer a 30-day warranty.

  However, please note that this warranty is only valid if the project code is not altered by you or your team.

  If we find that the code has been altered, we reserve the right to cancel your support warranty.

• 21. Do you work on custom projects?

  Yes, we offer an hourly service that provides packs of hours for custom projects.

  If you have a custom task, please get in touch with us, and we will analyze your inquiry, provide you with an estimate, a time frame, and guidance on which hourly pack to purchase.

• 22. I modified the code and lost my support warranty. Can you still help me?

  We highly recommend that you have a backup duplicate of the original code before making any modifications.

  If our code works on the theme duplicate but not on your modified version, it means that our code is bug-free, and there is no warranty support available.

  However, if you still require our assistance in debugging the issue related to your modified code, we can provide this service at an hourly rate.

  Please note that the minimum hourly pack to order is 10 hours.