FAQ page
$399.99 + VAT for EU customers
Streamline your customer support process and boost sales with a customized FAQ page for your online store.
Deliverables
Description
Our FAQ page solution is designed to help your customers find quick answers to their questions related to your store processes.
With a well-organized and user-friendly FAQ page, you can save time and resources that would otherwise be spent on handling repetitive customer queries.
Moreover, a clear and concise FAQ page can help increase customer satisfaction and boost sales by eliminating any confusion or doubts they may have about your store processes.
Our team of experts will work closely with you to understand your specific requirements and build a customized FAQ page that is easy to navigate, fast loading, and optimized for all devices.
Our solution allows for instant loading of FAQs without the need to reload the page if the user selects a different category of questions.
This ensures a seamless user experience and improves the overall performance of your online store.
Deliverables
Storefront
- Seamless integration of custom FAQ page code into your Shopify store.
- Navigation section with menu items added via translations for easy access to your FAQs.
- 5 sections with up to 10 FAQ’s in each section (e.g., "Shipping & Tracking," "Returns & Exchanges," etc.).
- Every FAQ section will contain up to 10 FAQs, clearly and accurately answering your customers' common queries.
- QA (Quality Assurance) / Testing: Our team performs rigorous testing on your website to identify and fix any bugs that may arise during the development process. We guarantee to fix any bugs related to our integrated code, ensuring that your store functions smoothly and seamlessly.
- Responsiveness testing: We perform extensive testing on various devices, including mobiles, tablets, notebooks, and desktops, to ensure that your website is fully responsive and optimized for any screen size.
- Cross-browser compatibility testing: Our team conducts thorough testing on the latest versions of popular browsers such as Chrome, Safari, Firefox, and Edge, to ensure that your website functions optimally across all platforms.
Theme settings
- FAQ navigation items via translations, making it easy for your customers to find the information they need.
- 5 sections each containing 10 FAQ’s blocks.
- Each FAQ block will contain an input field for the question and one textarea field for the answer, allowing for easy customization and updating of your FAQs.
Other customizations
If you require any additional customizations or theme options that are not included in the package, we offer an "Hourly" service that can be purchased separately.
Our team of experts will work closely with you to understand your requirements and provide you with a customized solution that meets your specific needs.
Warranty
We are committed to providing you with high-quality services and solutions.
As part of our commitment, we offer a 7-day support warranty for bug fixes.
Please refer to our FAQs for more information on the circumstances under which our support warranty for bug fixes is guaranteed.
Our team is always available to assist you with any questions or concerns you may have.
Changelog
Version 1.0.0
Initial release.
FAQ's
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1. How do I exempt VAT?
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2. Can I have an invoice issued in my company’s name?
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3. What payment methods do you accept?
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4. Do you have a refund policy?
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5. Is there a cancellation fee?
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6. What happens if the project cannot be successfully completed?
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7. When will the project begin?
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8. What is the estimated timeline for project completion?
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9. Can changes be made once the project has started?
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10. What is required from me during the project?
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11. Can developers or agencies purchase your services?
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12. Once the work is completed do I get a revision?
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13. Can we arrange a video call?
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14. Do I need to provide my store username and password?
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15. I have a small budget or I’m over budget. Do you offer a discount?
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16. Do you offer confidentiality? I do not want my client to know that you work on the project.
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17. Can you migrate the changes to another theme if I change my mind?
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18. How can I try your services before I purchase?
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19. Do you offer warranty support for integrated apps?
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20. Do you offer warranty and support for big projects?
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21. Do you work on custom projects?
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22. I modified the code and lost my support warranty. Can you still help me?