1. How do I exempt VAT?
If you reside in an EU country, VAT applies to your purchase. To remove VAT from your checkout, you must be a registered company with a valid VAT number.
Our system verifies both your VAT number and company with the EU VIES registry upon adding your VAT number. If your information doesn’t validate, the VAT fee will remain at checkout.
Once we validate your company and VAT number, we’ll remove the VAT fee and generate an invoice in your company’s name, complete with company details and your valid VAT number.
2. Can I have an invoice issued in my company’s name?
To have an invoice issued in your company’s name, please provide your company details, including the company name, VAT number (if applicable), and company address during checkout.
We advise against providing personal address details, as they may result in an audit and potential fines from financial authorities, exceptions are made when your company address is the same with your personal address.
Please ensure that you enter accurate invoice details during checkout.
3. What payment methods do you accept?
At present, we accept credit and debit cards only. We currently accept Visa, Mastercard, and American Express.
4. Do you have a refund policy?
Yes, we offer refunds if we haven’t started working on your project.
Once work has commenced, we’ve invested time in your project and are unable to return it.
Therefore, we recommend that you carefully read and understand the service you’re purchasing by reviewing the deliverables section.
5. Is there a cancellation fee?
If you cancel your project before work begins, we’ll charge a cancellation fee of 25%. If we cancel the project, you’ll receive a full refund.